PRIVACY POLICY
This policy provides details and explains how we collect and use customer information and data. By using our website and/or providing us with your personal details, you are agreeing to our Privacy Policy. It is your responsibility to check our Privacy Policy as we may need to update it without contacting you in advance. The most up to date policy will always be on our website.
At Dirt Bike Spec, we take the privacy of our customers very seriously and we take great care to safeguard any personal information given to us, whether that is on our website or through other means of communication.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We collect personal details that you supply, such as your name, address, telephone number and email address (as well as payment information in the event of you placing an order). By providing this information, you are giving us consent to use it in the ways that we set out in this policy.
We use your information to:
- process your orders and we will retain this personal data for the potential life of the product you have purchased, to enable warranty claims
- allocate points to your account
- manage promotions, competitions, customer surveys and questionnaires
- administer and operate your account
- personalise our services to you
- understand your shopping behaviour to develop and improve our products and services
- manage and improve the website
- tell you about important changes to the website and our services
PASSING DATA ON TO OTHER COMPANIES AND THIRD PARTIES
We will never sell or pass on our customers information and/or data to any third party.
HOW DO WE STORE YOUR INFORMATION SECURELY?
We take great care to prevent the loss or misuse of any of data we hold for our customers. All information kept is held in compliance with the Data Protection Act 1998 and we adhere to GDPR rules.
Much of our communication with customers is through email which is not a fully secured form of communication. We do everything within our powers to keep our systems protected as far as possible, but we are not able to offer any guarantees.
We are unable to make representations about any other websites that may be accessed through links on our own website and our social media channels. These websites are independent from Dirt Bike Spec and we have no influence over the site, or how any personal data collected through these sites are kept and used.
HOW CAN YOU CHANGE YOUR PERSONAL DETAILS OR ASK US NOT TO CONTACT YOU AGAIN?
If at any point you decide that you do not want to be contacted by us or need to change your personal details, please either email Lisa Bolton on: [email protected] or call 07931846845. All data will be amended or removed from our systems within 5 working days.
ACCESS RIGHTS
Customers have the right to request copies of personal information and data, as well as the details of how we use that information. Email Lisa Bolton on: [email protected] or call 07931846845.
If you have any questions about our Privacy Policy or would like further information, please do not hesitate to contact us.
GDPR – WHAT ARE MY RIGHTS?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means. You can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling.
i) For more information about our use of your personal data or exercising your rights as outlined above, please contact us. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
